Terms and Conditions

These Terms and Conditions govern the use of the RoomSolve website, application, software and related services provided by H2 SOLVERE GROUP SDN. BHD. (202401029729 / 1575577-P).

In these Terms, “RoomSolve”, “we”, “our” and “us” refer to H2 Solvere Group Sdn. Bhd.

By creating an account, accessing RoomSolve or subscribing to a RoomSolve service, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, you should not use the RoomSolve platform.

RoomSolve provides digital tools intended to assist property owners, landlords and authorised property managers in organising rental-property information and related management activities.

RoomSolve is a management software platform. Unless expressly stated otherwise, RoomSolve does not act as a landlord, tenant, property agent, legal adviser, financial adviser or party to tenancy agreements entered into between users and their tenants.

Users remain responsible for their properties, tenancy arrangements, records and compliance with applicable laws.

Users may be required to provide information including their name, mobile telephone number, email address and other information required to create and administer their RoomSolve account.

Users are responsible for ensuring that information submitted to RoomSolve is accurate and current.

Users are responsible for protecting their passwords and login credentials and for activities performed through their accounts.

RoomSolve may offer new eligible customers a 60-day free trial covering up to two properties.

A free trial does not represent a permanent free subscription.

Upon expiration of the trial, customers wishing to continue using paid RoomSolve services must subscribe to an available paid plan.

RoomSolve reserves the right to prevent repeated or fraudulent creation of trial accounts.

RoomSolve offers subscription plans with different property limits and functionality.

The applicable subscription price, billing frequency, features and limits will be displayed before payment is made.

Prices displayed on RoomSolve are in Malaysian Ringgit (RM) unless expressly indicated otherwise.

Paid subscriptions must be paid using one of the payment methods available through the RoomSolve checkout page.

Online payments may be processed by an authorised third-party payment gateway or payment service provider.

RoomSolve may receive information such as transaction status, payment amount, transaction reference and payment method from its payment provider.

RoomSolve does not require customers to provide payment-card information through email, WhatsApp or other unofficial communication channels.

Where a customer chooses a recurring subscription, the applicable subscription fee may be charged according to the billing frequency selected by the customer.

The applicable amount and billing frequency must be shown before the customer confirms the subscription.

Customers may cancel future renewal in accordance with the cancellation process available through RoomSolve or by contacting us.

Users are responsible for ensuring that they have the legal authority to enter information concerning properties and tenants into RoomSolve.

Users must not use RoomSolve to conduct unlawful activities, attempt unauthorised access to another person’s account, introduce malicious software, misuse payment functionality, interfere with RoomSolve’s systems or violate the rights of another person.

Users remain responsible for information and records entered into their RoomSolve accounts.

By submitting information to RoomSolve, users authorise us to process that information to the extent reasonably necessary to provide the requested services.

Personal information is processed in accordance with our Privacy Policy.

RoomSolve may integrate with third-party service providers, including payment processors, cloud-service providers and communication services.

The availability of such services may be subject to their respective terms and technical availability.

We endeavour to maintain the availability and security of RoomSolve but do not guarantee uninterrupted or error-free operation.

Temporary interruptions may occur due to maintenance, software updates, third-party services, network conditions, security matters or circumstances beyond our reasonable control.

RoomSolve may suspend or terminate an account where there is reasonable evidence of fraud, unlawful activity, misuse of the service, serious breach of these Terms or non-payment of applicable subscription fees.

RoomSolve provides tools to assist users in managing property-related information.

Users remain responsible for verifying their records and making their own operational, legal and financial decisions.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under Malaysian law.

These Terms are governed by the laws of Malaysia.

Questions regarding these Terms may be sent to: