Privacy Policy

RoomSolve respects the privacy of its users and is committed to handling personal information responsibly.

This Privacy Policy explains how H2 SOLVERE GROUP SDN. BHD., operating RoomSolve, may collect, use, store and disclose personal information when customers use the RoomSolve platform.

Malaysia’s personal-data regime includes the Personal Data Protection Act 2010 [Act 709] and subsequent amendments and guidance administered by the Personal Data Protection Commissioner.

Depending on how RoomSolve is used, we may process information including account-holder name, email address, telephone number, account credentials, property information, tenant information entered by property owners, room information, tenancy records, rental-payment records, expenses, maintenance or complaint information, subscription information, transaction information, customer-support communications, IP address, browser/device information and application usage information.

Information may be processed to create and administer accounts, provide RoomSolve services, maintain property and tenant records requested by users, administer subscriptions, process payments, provide customer support, maintain security, troubleshoot technical problems, improve our platform, fulfil legal requirements and prevent fraudulent or unauthorised activity.

Landlords or property managers may enter information concerning their tenants into RoomSolve.

Users entering such information are responsible for ensuring that they have an appropriate basis and authority to collect and use the relevant information.

RoomSolve processes such information to provide services requested by the account holder.

Payments for RoomSolve subscriptions may be processed by third-party payment service providers.

Where payment-card or banking information is collected directly by a payment provider, that provider processes the relevant payment credentials in accordance with its own privacy and security requirements.

RoomSolve may retain transaction-related information such as the transaction reference, amount, date, payment status and subscription information required for accounting, customer-support and service-administration purposes.

We may disclose information to service providers where reasonably necessary to operate RoomSolve, including hosting providers, payment processors, communication providers, technical-support providers and professional advisers.

Information may also be disclosed where required by law, regulation, court order or a competent authority.

We do not sell users’ personal information to advertisers.

Personal information will be retained for as long as reasonably necessary to provide RoomSolve services, fulfil contractual or legal obligations, maintain legitimate business records or resolve disputes.

Information that is no longer required will be deleted, anonymised or otherwise handled in accordance with applicable requirements.

RoomSolve uses reasonable administrative, organisational and technical measures designed to protect information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet-based service can guarantee absolute security.

Users should maintain strong passwords and protect access to their RoomSolve accounts.

Subject to applicable Malaysian law, individuals may contact RoomSolve regarding access to or correction of personal information held about them and other applicable data-protection enquiries.

This Privacy Policy may be updated periodically where our services, technologies, business processes or applicable requirements change.

The latest version will be published on RoomSolve.