Refund & Cancellation Policy

RoomSolve’s 60-day free trial does not involve a subscription charge and therefore no refund is required for the trial itself.

Customers can cancel a RoomSolve subscription to prevent future renewal charges.

Unless otherwise required by applicable law, subscription fees already charged for a billing period are generally non-refundable once the paid subscription period has commenced.

Customers will normally retain access to the subscribed service until the end of the paid billing period following cancellation.

Customers who believe they have been charged twice, charged an incorrect amount or charged as the result of a technical error should contact RoomSolve.

We will investigate the transaction and, where a refund is approved, initiate the refund through the applicable payment method.

Where a customer experiences a material technical issue preventing reasonable use of a paid RoomSolve service, the customer should contact us so that we can investigate.

Any refund or account credit will be assessed based on the circumstances and applicable law.

Once a refund has been approved and initiated, the time required for the amount to appear in the customer’s account may depend on the payment gateway, issuing bank or payment method.

Please provide your registered email address, transaction date, transaction reference where available, subscription plan and reason for the request.

Nothing in this Refund Policy limits any mandatory consumer rights available under applicable Malaysian law. Malaysia’s Consumer Protection Act 1999 [Act 599] is listed by KPDN among the country’s applicable consumer-protection legislation.